Privacy Policy

Operation Smile Privacy Policy dated September 21, 2012.

The Medical Volunteers Action Center (www.operationsmile.org/MVAC) is a web site of Operation Smile.

Operation Smile Corporation Privacy Policy
Because Operation Smile respects and is committed to protecting your privacy, we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. The following policies are only in effect for the Web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by Operation Smile Corporation (the “Operation Smile Network”). If you have questions or concerns regarding this statement, you should first contact Operation Smile using the contact information included at the beginning of this statement. The Operation Smile Network may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Operation Smile Network. Operation Smile does not control those sites or their privacy practices which may differ from Operation Smile’s practices. The personal data you choose to provide to or that is collected by these third parties is not covered by the Operation Smile Privacy Policy. Please note that any information that you post to public bulletin board or chat room is accessible to all persons accessing that location. Operation Smile is not responsible for any information you elect to submit in these venues or the use of such information. If we change our Privacy Policy, we will post the revised statement here, with an updated revision date.


What information are we collecting and how are we collecting it?
When you order products or services, participate in surveys, or apply for a volunteer position at Operation Smile, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; and other unique information such as user IDs and passwords, billing and transaction information, credit card information, product and service preferences, contact preferences, educational and employment background, and job interest data. In addition to the information you provide to us, Operation Smile may also collect information during your visit to the Operation Smile Network through our automatic data collection tools (“Data Collection Tools”), which include cookies, Web beacons, embedded Web links, and other commonly used information-gathering tools. These Data Collection Tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at the Operation Smile Network. These Data Collection Tools may also collect information about your Internet Protocol (IP) address, clickstream behavior and product information. When a visitor requests a page from any web site within the Operation Smile Network, our web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. Operation Smile also collects information from credible third party commercially available sources. This information may include your name, address, email address and demographic data which may be may be used along with the information Operation Smile collects when you visit the Operation Smile Network.


How do we use your information?
Operation Smile collects information to better understand your needs and interests to help deliver a consistent and personalized experience on the Operation Smile Network. As a condition to being allowed to download a trial or evaluation software from the Operation Smile Network, you consent to being contacted by Operation Smile or its representatives to provide you with information about our other products and/or services that we think will be of interest to you. We will give you the opportunity to choose your privacy preferences regarding the communications we send (see below – How do I Select Privacy Preferences). Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or Operation Smile and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

What are cookies and how do we use them?
From time to time, the Operation Smile Network may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. A cookie can't read data off of your computer hard disk or read cookie files created by other Web sites. We use cookies to identify which areas of the Operation Smile Network you have visited or customized, so the next time you visit us, those pages may be readily accessible. You can choose whether to accept cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other web sites may be diminished and some features may not work as intended.


What are web beacons and how do we use them?
Some parts of the Operation Smile Network may use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed. You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a Web beacon or other automatic data collection tools in the email message due to specific email software capabilities. If you choose to receive marketing emails or newsletters from Operation Smile may automatically collect personal information about you. For example, through Web beacons and personalized URLs embedded in these emails or newsletters, Operation Smile can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded Web links, see below.
What are embedded web links and how do we use them?

Some emails from Operation Smile may use links designed to lead you to a relevant area on the Web. The redirection system allows Operation Smile to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. In emails, such web links may also allow Operation Smile to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want Operation Smile to collect information about the links that you click, you can: (1) change your choice about how you receive communications from Operation Smile (i.e. choose a text-based version of the message where available); or (2) choose not to click links in an email that Operation Smile sends.


Will we disclose the information we collect to outside third parties?
Operation Smile will not sell, rent or lease your personal information to others except as described in this Privacy Policy.

Operation Smile shares personal information in the following ways:
(1) Operation Smile retains service providers and suppliers to deliver complete products, services and customer solutions and to assist Operation Smile with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required to keep confidential the information received on behalf of Operation Smile and may not use it for any purpose other than to carry out the services they are performing for Operation Smile

(2) Except as described in this Privacy Policy, Operation Smile will not share the personal information you provide to Operation Smile with non- Operation Smile third parties without your permission, unless to: (i) comply with any applicable law, regulation, subpoena, or court order, (ii) respond to authorized information requests of police and governmental authorities; (iii) protect the personal safety of Operation Smile employees and third parties on Operation Smile property; (iv) help prevent fraud or to enforce or protect the rights and properties of Operation Smile; or as a part of a sale, merger or other reorganization of the Company.


How do I select privacy preferences?
You may opt out of receiving communications from Operation Smile by using one of the following methods:
(1) Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
(2) Return to the Operation Smile Web page(s) where you originally registered your preferences and follow the opt-out instructions.
(3) Write to Operation Smile. Be sure to provide your name, email and postal address, and specific relevant information about the Operation Smile communications that you no longer wish to receive.
Please note that when you opt out of receiving certain communications, it may affect the services you have chosen to receive from Operation Smile where accepting the communications is a condition of receiving the services.


How do we keep your personal information secure?
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Operation Smile utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect. Operation Smile uses Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information such as credit card information. Credit card numbers are used only for processing payments and are not used for other purposes.

Our postal address is
6435 Tidewater Drive
Norfolk, VA 23509

We can be reached via e-mail at mvacinfo@operationsmile.org or you can reach us by telephone at (+011) 757-321-7645.